I can laugh about that period now, but yeah, it was a bad few months. We bled out good customers like yourself and we felt helpless. My basic faith in the internet was shaken up - I always thought I would send packets and they would be delivered quickly, and here are these HUGE players in the space messing with each other throttling each other and changing routing to get around throttling (and hurting Backblaze as collateral damage).

> do not work for your helpdesk

It's unfortunate when a customer gets a bad experience. The helpdesk guys are faced with this monumental task of responding to tons and tons of basic questions by Mom & Pop customers that are not computer professionals. Then mixed in are competent programmers and IT guys that know what the heck they are talking about. The helpdesk guys sometimes get it wrong who they are dealing with and it infuriates the competent computer users.

I think we should issue "professional computer user" cards where you can get a different level of support from all these companies. If you were helpful on forums you could earn points for your card, but if you ask helpdesk too many dumb questions your card could be revoked and you would go back to the first tier support. :-)