I miss Google Wave. Not the messy implementation, but the promise of a big influential company throwing its weight behind a modern, open communication protocol.
Google Wave, as an XMPP-based protocol, held enormous promise as a federated rich discussion standard. Sadly their first implementation was clunky and had a confused approach to standards and integration; it was effectively stillborn.
Then Google killed Google Talk by strongly favouring their closed "Hangouts" product which is practically inaccessible from chat clients. They went further, making it impossible to federate Google Talk to other XMPP services. Facebook and Microsoft followed suit, either ending XMPP support or closing their federation capability.
All three are therefore complicit in the worst abrogation of Internet interoperability since the early days of MSIE. And Google, in a land grab for consumer eyeballs, was the cheerleader.
Email was drifting off for me a handful of years back, but ever since smartphones ascended email has experienced a huge resurgence. I'm likely to use it in preference to SMS for (a) longer messages and (b) messages with multiple recipients (e.g. your standard activity planning emails).