And that, in my opinion, is the way it's supposed to work. Vendor's products gettin' ya down? Not being responsive to your needs and lacking in quality? Move elsewhere! Money talks.
A good kick in the ass can be a humbling experience, and a good opportunity for the open-minded. It was a long time in coming, but I'm glad to see MS is starting to take some of these lessons to heart. If they keep it up with actions such as these, there's a good chance they'll stand to be rewarded for it.