They haven't actually shut down the account, they only sent a threatening email (see below). This was for around ~$100 worth of merchandise when I easily spend (or used to) $10-20k a year and had a paid Prime membership ($100 / yr). When I replied asking WTF they're talking about because what they refer to is clearly not in their "About Our Returns Policies" or anywhere on their site, their reply was confusing and did not assure me that this was a mistake or apologize. I've been boycotting them ever since because I fear another return will actually shut down my account and I have unfortunately purchased Kindle books.

If this is how they treat they $10-20k per year customers, I'm sure no one will think twice about threatening and shutting down others' accounts (there are plenty of stories all over the Internet about this if you'd like to search). I'm almost sure this is an automated email, of course, but that doesn't change things one bit, as their human representative who responded to my email wasn't much more helpful and tried to downplay the original email without assuring me that this was a mistake and that they would not shut down my account for extremely normal activity. There's absolutely nothing abnormal about any of the returns I had then or at any other time in the past. A lot of their merchandise is just pure shite.

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Hello,

We have noticed that you have returned a large number of your orders. While we expect occasional problems with orders, such large numbers of returns can suggest that customers are unaware of our return policies.

We want to call your attention to our returns policies because repeated misuse can result in the closure of your Amazon account. To learn more about our policies, search “About Our Returns Policies” in the Help section of Amazon.com.

If there is something we can do to help solve any recurring problems you are having with your orders, please reply to this email to reach an Account Specialist.

Sincerely,

Account Specialist