Did you watch the video? Did you read the link? Obviously not.

If you had, you would have listened to Heinz Kohut talk about how empathy is misused. Empathy is an informer for action-it has nothing to do with "connecting with people"

I also take it you don't know who Heinz Kohut is. Which means you're not educated in psychology. Anyone with any kind of decent education will study Kohut just as much as Freud or Skinner.