- Basecamp releases v3
- Basecamp markets to their customers to upgrade to v3
- Some people upgraded & noticed their integrations with 3rd party applications no longer work (presumably thinking it's the 3rd party developers' fault)
- 3rd party developers aren't happy that they can't update their integrations since v3 lacks an API
- DHH says the API is in the works but hasn't been as high priority compared to other features on their list
- 3rd party developers get mad at DHH's response
Additionally, this comment does not inspire confidence:
>We have some 12 developers who have to manage every single version of Basecamp and other legacy products, as well as all new development on Basecamp 3.
Building for Android and iOS are partway down that scale, and it seems like Basecamp is right at the end.
> So priorities have to be made. We have lots of work left to do on Basecamp 3. Lots. The API is one of them.
Basecamp have shown and admitted that an API and their API partners are not a high priority for them (or it would have been done already, that's what a priority is). If I had built a business on Basecamp, I would be looking for other platforms to integrate with, or different products to build.
You have a decent, perhaps not extremely iconic logo[1]. Then you slap something on top of it which looks trendy[2] but doesn't actually do much to solve the original problem and doesn't feel as good your previous design.
Does anyone else share the sentiment that Basecamp 3 isn't what were hoping it would be? I haven't discussed it much outside of my company so this may just be us not using it right.
[1]https://help.basecamp.com/images/logo-bc.png
[2] https://lh3.googleusercontent.com/ajz19_YsLqkPIJNuTcwNCe245X...
If there's something about the new Basecamp you're unhappy with, a better place to start would be how it's regressed in accomplishing tasks or improving communication. Bikeshedding is a distraction.
In my mind and my collegue's mind, the mistake they made with the logo is a hint, or rather the start, of the underlying design problems with Basecamp v3.