That's valid, everyone has the attitudes and traits they're looking for on both sides. I should have better clarified in my first statement that I in fact would give them the opportunity to walk that statement back to show their interest in fixing it, and more importantly show some empathy to the GH team.

My biggest problem is that I can't imagine a time, even if I don't understand the problem, where I would say that I'm not interested in essentially not abusing a free system that can't handle my load. He basically said he had better things to spend his time or money on. That shows a motivation/attitude that would likely be there regardless of the issue or if they understood it. That's his knee jerk reaction, which I would say is probably his most honest, and it seems very selfish and not empathitic to the GH team at all.