Until the day you use an ATM with a skimmer. Private machines are a dangerous cesspool.
All great points. The customer service in particular is just outstanding. If there was the opposite experience of calling into Comcast support, it'd be calling into Charles Schwab. They know their stuff and are willing and able to patiently explain things well beyond a script. The yearly free financial consult is awesome, too.
Only annoyance is that some of the procedures require printing out a PDF, filling it in, and physically mailing it or faxing it back. Hopefully that'll be less common in the future.
A cheat code is a nice way of describing how refreshing this is in comparison with the standard bank business model of offering some fairly limited basic checking account as a loss leader, then constantly trying to upsell you on every other kind of product / account imaginable, trying the overdraft protection scam on you, ATM fees, checkbook fees, etc, etc.
It's a wonder they can stay in business.
