> I understand that some customers may have lost some confidence in the service that we offer
Only "some"...
> So, I want to explain ...
Just an explanation? No refunds?
> A new platform will be available by the end of the year for customers which we will provide self-managed and automated snapshot backups
That's great, it will really solve my problem
> I hope this goes some way to win back your confidence.
"some way", for a very small "some"
