I started HelpSite.io because I was tired of choosing between always reinventing the wheel when it came to building out a support center website manually, or having to use a bulky tool like Zendesk that focuses on a million different features, when all I care about is the hosted knowledge base software.
A few nice things:
- Really fast search, powered by Algolia
- An intelligent contact form that auto-suggests articles
- A generous free plan which even supports custom domains (via CNAME).
I'd love to hear feedback and would be happy to answer any questions!
One thing you might want to add to encourage people to sign up is allow contact form submissions to be pushed to the slack API for paying users.
Naturally, I just created an FAQ article [2] to describe how to do it :)
[1] https://get.slack.help/hc/en-us/articles/206819278-Sending-e...
[2] https://help.helpsite.io/articles/1014-receive-contact-form-...
Also just curious how this compares to helpscout docs?
[1] https://help.helpsite.io/articles/21-what-happens-if-i-hit-m...
Compared to Help Scout, we have a generous free plan, our paid plans are much cheaper ($15/mo compared to $100/mo for 5 users), and we focus exclusively on docs rather than having it be an add-on. We also have nice little features such as the auto-suggesting Contact Form, that I don't think they do.
