Slack hasn't had the downtime issues HipChat has had this year.

He probably means in terms of general usability. This is the reason why I don't use bitbucket at all, and I'm happy to give some money to github in exchange for their service.

Bitbucket's issue tracker is such a pain to work with. I remember being redirected to a new page whenever I had to create a new tag. Then I'd loose the content of the issue I had started to write, something like that.

A lack of search across a repo is pretty annoying.

https://bitbucket.org/site/master/issues/2874/ability-to-sea...

Integration with Jira is nice though.

Dunno, we've had downtime every month for months.

Its slow as heck.

The UI is clunky.

The 'projects' made it hard to find anything and broke bookmarks.

... but the downtime is the killer. Last week was the last one.

page load time is the big killer for me

Bitbucket is ok for private repos. I think private repos are relatively secure there because Atlassian has much of reputation to loose if there is a security breach. Another plus for Bitbucket is the integration with Jira and other Atlassians tools. Beside that plus points I will rather go to GitLab.com (more features, better UI and integration with 3rd party) but my trust in private repos is lower there than on Bitbucket. I wished we could measure security somehow for private repos between Bitbucket, GitHub and Gitlab.com

But oh so expensive. If you're already paying for Jira and maybe Confluence, the new pricing model for GitHub shouldn't be much of a problem.

Jira, HipChat and Confluence are really nice tools, but pricing seems to just snowball.