I'm already pretty strapped for cash, hence why I don't have a car but I utilize Uber & Lyft when I'm unable to get to my destination in a timely manner.
I would not however get a taxi simply because I don't know the number to call, I don't know when they'll arrive at my house, and simply the entire taxi experience is just horrible.
I now use Lyft (for pricing and the drivers), then Uber (if Lyft is unavailable).
> I would not however get a taxi simply because I don't know the number to call, I don't know when they'll arrive at my house, and simply the entire taxi experience is just horrible.
You don't know the number? Really? If you have a mobile device from which to use Lyft, then getting the number is completely and entirely trivial.
While there is some variability in taxi arrival time (just as there is with Lyft or Uber arrival time), taxis typically are no later or more difficult to estimate. You just tell them when the taxi should arrive and that's when it will be there. There are even many apps for tracking taxis on a map interface. Those apps mostly only work in large cities, but it's easy to see they will expand to many other cities, certainly a city of the size of SLC.
You say "the entire taxi experience is just horrible" but your two biggest complaints are that you don't know the number (and apparently can't be bothered to look it up one time and add it to your contacts) and you don't know when they'll arrive (even though you tell them when to arrive, that's when they arrive, and their variability is not significantly different than Uber or Lyft variability).
I'm not able to make any sense of this if it's intended to be a criticism of the taxi experience in SLC.
These days, when I visit SV (or almost any other city), this problem is solved. Uber, bam, done.
> While there is some variability in taxi arrival time (just as there is with Lyft or Uber arrival time), taxis typically are no later or more difficult to estimate. You just tell them when the taxi should arrive and that's when it will be there.
A charitable interpretation of this is that you must live a charmed life. The only people I know who say things like this are people who have cars and don't tend to use much else or live in and exclusively travel in very large cities.
I have literally waited two hours for a taxi, on a normal friday night. Multiple times. My average wait for a taxi in the city I live in has usually been on the order of 30+ minutes, peak hours or off. Other cities have not been much better, unless they were cities like New York where normal hailing actually works.
Also, smaller cities don't get these wonderful taxi apps you're talking about until Uber comes into town and forces them to compete. Hell, in many cities reliably being able to pay with a credit card only becomes possible when a rideshare company comes to town, before that "the machine is broken!"
I've experienced none of the problems you describe, and I've used taxis in small (less than 30,000 people), medium (100,000 - 300,000 people) and large (Boston (where I lived for a long time), Chicago (nearest large city to me now), New York (visited friends there many times), Austin (work travel), Paris (worked there in 2010), and various other places I traveled) cities and towns.
If you call with a bit of advanced notice, it's rarely an issue. If you call at the last minute, of course there's a problem. But the exact same problems happen with Uber/Lyft.
Having used taxis in multiple countries for most of my life until Uber/Lyft...
... HAH!
If this was the case then there wouldn't be so much of a problem. The number of cab companies that say they'll show up and don't (or show up late as hell) is massive.
Uber at least lets you know if it's running late (ie - an ETA). Taxi companies should have been on this way before they were.
