It's an unreasonable level of deference to a business process that we now understand can err. And that even if it didn't err in this case, we now know it to be designed to err. It unconditionally resolves an ambiguity into the direction that makes their other work easier, regardless of if the data is less correct. And that even if their contracts of adhesion makes the err legally (or at least bureaucratically) robust, doesn't make it just.

your portrayal of Americans is rather offensive.

You have a good point. Voicing my disappointment in my fellow countrymen might go over better at HN I were doing something minor, like accusing ~40% of them of racism for not sharing the opinion that the Democrats' policy positions are the lesser of two evils.