I'm trying to get into this area...I used to work for EIG and frankly they SUCK. I'm wanting to start an employee co-owned hosting firm that values employee/customer relationships. I think honestly it's not so much the systems/software that matter most for hosting - it's the customer service.

When EIG took over Bluehost the first thing they did was outsourced ALL tickets to India (Hari the CEO's parent's company) - Then he moved chats to India. Then he closed down tickets completely. Chats may eventually be on the chopping block. Then he moved sales to Tempe and promised everyone in Orem that their job wasn't going anywhere. Two months later he announced -- hey sorry I lied, we're all moving to Tempe. You can come w/ us if you move yourself, but here have 1 month pay for severance. I'm pretty sure I just heard that if you work for EIG and don't live in Houston, or Tempe you can count on your Brand closing and moving to one of those two places - they really want to consolidate everything in a bad way.

i envision a company -- where Each employee has a book of business, each employee is also an affiliate and can refer business 24/7 and get commissions for life off anyone they refer. Each employee acts more like an acct rep than actual CSR agent grinding out phone calls left and right. Customer's have a dedicated person they can reach out to with any concerns. There would be very generous ESOP plan, it would be setup a bit like maybe Winco Foods, etc... and other bonuses. Exec pay would be capped at 65x avg salaries. Surpluses left over go into bonus pools and activities for employees, etc..