Sorry about the bug. We've been deploying all day and made the mistake of pushing something that received new server content before the updated clients themselves had time to propagate. I'm guessing that's what you ran into.
A bit about our process: we catch all errors (server and client) using Bugsnag and pipe them to Slack. Those errors are basically stack traces that hopefully give us enough context to reproduce and fix the bug. If the error was user facing (e.g. interrupted your conversation), we also open a ticket in Enchant that links back to the Bugsnag error. That way we track if/when a user hits a bug and can reach out to let them know when it's been fixed, or collect more info on the context surrounding the bug.
Like most customer support portals, Enchant can be populated with information about the person's account. In our case, we can see things like your first name (that's all we collect from you), when you joined, your phone platform, your app version, and which bank types you've attempted to link.
Does that answer your question?
As for financial data: we don't store your credentials, ever (thanks to Plaid's API, we don't have to). We do store your transactions so that we can serve them to you in-app (hopefully that's not a surprise?), along with the bank type and balance information that you see in your accounts tab. Since they're in our DB, engineers on the team can query that information. We do that on a need-to-know basis only; for example, if someone has asked us to investigate a bug they ran into, or why their numbers look off.
Hope that helps!
