> It's a new use of technology, give it time to improve.

Why is it a new use of technology? I seem to remember chatbots being around in the 90's... or am I imagining things?

Of course, they sucked, and people said "they will get better and eventually get better than humans." I don't see what has changed in that regard.

Maybe the assertion is still true, but despite advances in NLP and other areas of ML, it hasn't seem to have improved the bots, or their associated customer experience.