> Seems similar to my experiences - AirBnB neighbors throwing a rooftop party and their 'emergency' support won't help unless I can provide them with the airbnb listing of the owner (which I don't obviously have), rather than just the address.
> In situations like mine it's easier to call the police - AirBnb aren't interested in helping and having a record of consistent antisocial behaviour (and illegal letting) will help you take action against the owner.
It seems that the situation that your parent describes:
> > Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.
is different. That is a situation where a product that AirBnb had sold did not exist, and for which they should be held accountable. Any guarantees AirBnb makes about guests' behaviour (I don't remember if there are any) are to hosts, not neighbours; it seems to me that, if the hosts are not properly monitoring their guests' behaviour, then that should be a matter for the police. (What would you want AirBnb to do in that situation? It seems that at best they could address the issue of future parties, but not do anything about the one currently going on, which was, presumably, the problem.)
