The point was he wanted to test a service which does not ask him for his billing address, CC info and other stuff, which not only completely deanonymize him, he would also have to trust them to store this information safely (which you cannot really expect any company to do).

So in a way, his test was completed (no I don’t want to use this service) before he was even able to test their product.

Just imagine you want to test the food of the newly opened restaurant downstairs. Before you actually get to test the meal, have been treated like shit. Sure, you could have stayed to try the food, but you have already decided that it is not worth it.