The entire security question situation makes me incredibly pessimistic that we will ever get good security. The idea of security questions is so mind numbingly stupid to me yet it's widely used. One would have thought that after the Sarah Palin hack years ago everyone would have realised that but it seems like nobody did. The support agent didn't see my security question and go "oh that's clever". That's despite him being a person who deals with these all day they should realise the overwhelming stupidity. In a sane world companies who tell their users to use special characters etc. in their passwords and rotate them but then encourage them to mess it all up by storing information from their Facebook page ad a replacement for the password should have to pay massive fines. Yet hardly anybody is even seeing a problem with this.
This situation to me is so demotivating because it makes me think that whatever security mechanism we come up with well meaning people will undermine it.
The only way I can think of that somebody could steal only the first few characters of your security answer is by looking over your shoulder at a very unfortunate time. That seems unlikely, and most of the questions they use are predictable from the first few characters when answered genuinely anyway (surnames, car names, streets and towns).
