But, yeah, at one point their shared hosting services had quite a reputation and they had lots of complaints (reasonable or not) concerning getting terminated for unreasonable resource usage when hosters felt they were in the right.

I had a personal site with them for a few months and had some downtime that put it below my acceptability level. They were pleasant enough to work with and refunded the remainder of my money without any compliant. I don't recall the exact figure but it was in the 95% uptime range.

Caveat emptor, I suppose. Refunding and moving was easy enough. I'm in the market for hosting, again. So, maybe I'll give them another shot.