Did you misinterpret? Obviously it's not just you. No consumer would be happier if Comcast didn't try to provide a better product. The point is that judging by their past actions, Comcast won't do that.
I think the comment you're replying to understands that. I interpreted it as them calling out the fake bravery of saying "maybe it's just me" before sharing a very common and widely-held opinion.
