But then we have the other side, releasing update after update without fixing or responding to common issues. That is quite damaging as well.
It's so true that you never ever see people using decade old versions of software, right?
Users care that their shit works, that's it.
Exactly, so when that forced OS update broke the software it is kind of nice to know that someone is still around to fix it.
This duality of updates is why people avoid updating.