I’m not 100% on whether it was refurb or brand new. It came in a non branded box without a charger etc. The phone looked brand new.
I’m going to install the app to check what the CPU is running at.
It’s still ridiculous that she was running 10.x fine, she only updated because someone sent her some emojis that her phone didn’t understand and now is it’s running like crap
"she only updated because someone sent her some emojis that her phone didn’t understand and now is it’s running like crap" is like basically the state of the art for code running in 2017
The last time I heard of someone buying an iPhone in a non branded box, she ended up getting a box filled with potatoes. Your wife is already ahead on that person.
Actually it's pretty standard to get replacement phones in a plastic bag with no accessories, I got a 5S replacement in a ziplock bag with a piece of A4 paper with some diagnostics data printed on it all in a thin layer of bubble wrap then in an envelope. All standard for Authorized Apple resellers and service centers in Eastern Europe, idk in other parts of the world. I'm guessing an official Apple store doesn't do that.