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For some reason, NPS thinks that a 6 should be equal to a 0. Nobody else thinks this. Remember, if you worked at a company like Intuit, all that hard work to get everyone to move from a 0 to a 6 would not be rewarded. Your executive would not get their bonus. It’s as if you didn’t do anything.This seems perfectly reasonable to me. Outcomes matter -- not effort -- and reaching 6 is not the outcome NPS wants.
