What legal agreement? It's not like they won't weasel out of it anyway. I'm fairly certain they were scanning emails for ad targeting up until the past year or so.
GSuite is ok when it works most times, when it doesn't it's a nightmare. Google is literally the worst company I've ever done business with. In fact, over the past decade I've had to reach out to various support levels on different products and can say they stand at a remarkable 0% solve rate. (Chromium's bug tracker I've had some success with but it's not 100% a Google product)
The latest contract breech I've had with them is regarding their SLA agreement. We had a client's account become inaccessible for a week. This caused them 2 days of work downtime as their quotes and business correspondence were all tied up in the account. The SLA defines a Downtime as:
"Downtime" means, for a domain, if there is more than a five percent user error rate. Downtime is measured based on server side error rate.
We wrote about the issue, figured out the cause was likely due to an error in the half-assed rollout of the new admin panel (they currently have two in production), and yet we were not granted a half-month credit for the downtime as the SLA stipulated.
