So if you're not going to take it straight from the horses mouth, what then is your complaint and how can anyone ever hope to resolve it?
This isn't personal, I just find it increasingly odd when people in online discussions gripe about company not doing x, is then shown clear examples of x and coping back with "that's what they want you to believe" or when asking for an example, is given one and backpedal saying "that doesn't meet these new criteria that weren't up for discussion from the start"
It boggles my mind.
If you won't offer concessions when evidence comes straight from the source what evidence will you?