I hope this time is different, and your team really does share more information as it becomes available and relevant. I doubt it, though, and will switch to a mail provider that I pay for and has good customer service (which is my inclination toward all Google services these days).
2. I apologize if my response came off as “PR speak” as that was not my intention.
3. I am trying to manage customer concerns. It’s why I’m responding on HackerNews and similar sites.
I'm reminded of the summer I worked at the electronics booth at Target and people would threaten to take their precious business to Walmart.
It's not that I think he does (or should) care. It's that his response reflects Google's public-facing attitude about their products, which are used for extremely sensitive personal issues. If that's not how things are internally, then I'm disappointed he isn't telling us (perhaps because he isn't allowed to).
He (and they) have a right not to care. I have a right to take my business elsewhere and let them know I'm doing it. If enough people speak, maybe it'll be a trend instead of an anecdote and Google will change the way they treat users/customers.
