[1] https://www.consumerreports.org/cro/news/2014/09/consumer-re...
What does one expect when you subject a deliberately thin electronic device to the full force of your body?
vs.
An expensive slab of metal and glass that, surprise, bends if you do things like sit on it with it in your back pocket or other unnecessary forces.
100% completely, completely different. One is an actual danger (Samsung), the other is mistreating and not respecting the device (People who spend a ton of money on an iPhone and then treat it roughly).
Theres no real hate, its more because they lied. People reserve a right to sue about a product if there are fraudulent claims.
¹I never even heard of "touch disease" before this article, I didn't realize bendgate actually affected touch sensing in the slightest.
iPhone 6 probably sold 100x times as much as the HTC One
> The thing that annoys me a little is that if any other
> phone had a similar bending problem, nobody would
> give a hoot.
Maybe nobody notices when other companies sell phones that are unfit and, later, lie to the public about it. On the other hand, nobody would defend them either.
Maybe people who want to carry a phone in their pockets should be more careful when they sit down, or wear pants that aren't so tight.
I bet we just get a 12 dollar check in the mail though.
It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.
It made me buy a Dell XPS13 after 15y of Apple.
Then Dell proved they could do worse.
Sorry for the rant. I just hate myself for spending $3500 on garbage.
It also had one of the most annoying touchpads I've ever used and the small bezel made me not want to use it for anything that took more than five minutes - for some reason programming especially was difficult. I'm not sure why, it just felt way more difficult to do on the 13.
I finally just bit the bullet and bought a surface laptop - I love everything about it. I'm on month three right now, no problems so far. Fingers crossed.
(I don't work for Dell or Microsoft)
What pissed me off the most was the fact that they kept shipping MBs with similar flaws year after year and when MB users complained, their strategy was to look away and pretend that it was users' fault. I initially had to pay $300+ to replace the logic board and eventually got all of it refunded.
My 2011 MBP had been collecting dust for a year when the repairs came and I had already bought a new MBP. Afterwards nobody wanted to buy the repaired 2011 MBP. I ended up gifting that machine to a junior dev on the team.
In Mexico, Apple asked for about $1200 USD to replace the logic board on the 2011 MBP, and it made no sense to me to invest that kind of money on an old computer without knowing if Apple would start a repair program later.
I've learned my lesson. Never buy an Apple product without Apple Care. It sucks but thankfully I can afford it. I'd rather pay more than suffer Windows and I can't use Linux because I use Adobe apps.
What causes you to suffer when using Windows?
All you have to give up to get a reliable product is the shiny Apple logo on the back of your screen.
The message of the talk is, essentially, that a person or team can get used to ignoring their own standards when under pressure.
I still think this was an over-dramatized problem.
If you eat/drink while working at a keyboard you can get stuff between the keys and either get them sticky or completely broken. Some actions can just cause issues but if you handle the thing properly then you have nothing to worry about.
Those keyboards broke because of small dust particles, nothing related to liquids, people are using the laptops as before but this time the keyboards are to fragile.
The issue with Apple is that they sell products with defects and then refuse to replace them for free until they have to because of lawsuits.
Apple acknowledged that it made fragile phones that can bend, if you do not know people that had this issue does not mean that only a few people have issues, as you read in the article Apple made some changes in the way the phone is built to patch the problem, they would not have changed the production line for a few cases only,
I didn't specify which keyboard. Even mechanical keyboards can be affected by this. I wasn't referring specifically to the new Macbook butterfly keys.
Of course they did. There's no such thing as a phone that cannot bend, because nobody wants to carry around a phone made of 1" plate steel. But even 1" plate steel would bend.
I am honestly puzzled as I am typing this on my non-bent, company-issue iPhone 6.
Apple's reply is that customers weren't given any written materials prior to purchase, not even the box. So there was no way omissions in the written materials could have influenced purchase decisions.
Numerous social media posts about the same problem.
Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”?
Apple acknowledges the issue.
Class action lawsuit filed.
Leaks about Apple knowing about the issue months before any corrective action.
Does Apple make missteps? Sure. The new MacBook Pro keyboards are genuinely a disaster. But 95% of the complaints people actually bring up seem to be dramatically overblown.