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0 pointskornish7y ago0 comments

> The worst part? Even if you add it immediately, you'll have to wait 2-4 weeks to get a sufficient amount of data.

I think this was the problem a product like Heap [1] was designed to solve: just track all user actions, forever, and then assign pipelines after the fact based on what you want to check up on.

Don't work at Heap or anything, just love the team and product.

[1]: https://heapanalytics.com/

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civilitty7y ago

Any solutions (technical or procedural) that are capable of maintaining user privacy?

I don't think "just track all user actions, forever" is going to be a legally defensible solution for much longer, even in the US.

kornishOP7y ago

Tracking events without user IDs would still allow for aggregate feature usage tracking.

Out of interest, what makes you think that an application won't legally be able to record the ways in which a user interacts with that application?

Obviously I'm not speaking for Heap; just curious.

CalRobert7y ago

We need case law to settle the matter but in general, the GDPR indicates that if you don't need to collect the data in order to perform the requested activity, you need explicit consent for collecting it, and will be held to a high standard in court if this every comes in to question.

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