Snow Crash, by Neal Stephenson. Can't get better work leadership advice than Uncle Enzo. Then again, the protagonist has a pretty strong work ethic as well:
"The Deliverator used to make software. Still does, sometimes. But if life were a mellow elementary school run by well-meaning education Ph.D.s, the Deliverator's report card would say: "Hiro is so bright and creative but needs to work harder on his cooperation skills."
So now he has this other job. No brightness or creativity involved—but no cooperation either. Just a single principle: the Deliverator stands tall, your pie in thirty minutes or you can have it free, shoot the driver, take his car, file a class-action suit. The Deliverator has been working this job for six months, a rich and lengthy tenure by his standards, and has never delivered a pizza in more than twenty-one minutes."
