>not ignoring how the big commercial players have made things better than they were before.
In my book, they're moderately worse. I entered the internet around the time of free web forums, where anyone could run one for any reason. I moderated a couple moderately sized ones, mostly oriented around computer games. Overall it wasn't too bad. Certainly nothing compared to what I've seen in larger communities. I suspect the larger the community, the worse the garbage.
But the main reason I say commercial players have made it worse is that they've also commercialized content moderation. Which is to say, they employ people to sit at a desk looking at the absolute worst humanity has to offer for 8 straight hours a day for barely better than minimum wage. That's like a job straight out of Black Mirror.
Forum moderation, by contrast, was/is a volunteer position. You were only in it for as long as you chose to be, and you could leave at any time without any effect on your livelihood.
So I'd argue the "community watch" model of amateur forum moderators was closer to the greater good than the commercial walled gardens.