I read with interest the recent case of the Google Developer who had his account terminated for frivolous reasons. Terms of service specify the legal parameters within which a company most operated. People don't read them, they are broad and one-sided. We need companies to incur an economic cost for user abuse. Read my full article at the link above in the Financial Times. (You might need to Google it to get there directly without hitting a paywall). In a nutshell, we need a rating system for terms of service. If you are interested, hit me at carlos@recordtv.com.
