Yeah, that's pretty much how bugs seem to be handled at most large software companies/projects, though they all do it a bit differently. Google is famous for making it next to impossible to speak to a human, instead sending obtuse automated replies. Apple does "radar to /dev/null." Linux? I wouldn't even consider wading into the cesspit of toxicity and petty dictatorship that is LKML.

On a positive note, I have had some great experiences interacting with the maintainers of smaller projects, and even some larger ones like Emacs. But massive companies and projects? Not worth the effort.