Don't take this as a tacit defense of whichever son it was by any means, but: There are plenty of situations where the interaction between the government <-> constituents
is very much like a business <-> customer relationship, and it's not totally insane to think that it could be a better/friendlier/more efficient one.
Example: Interactions with TSA, IRS, DMVs (state government obviously but a government nonetheless), etc.
I get what you're saying, but I think you also have to understand what Andrew Yang is implying (not particularly interested in looking up the quote from whichever son).