It's frustrating for people who experience voice quality issues because the problems are usually intermittent. This means that, by the time they contact their service providers, the problem is not occurring and they just get a lame 'have you tried rebooting your modem/router' response.

VoIP Spear monitors 24x7x365 so customers can provide historical data to their service providers to show the issue occurred.

Also, service providers use VoIP Spear because they want help troubleshooting. They are also frustrated that the issue is no longer occurring by the time the customer calls for support.