The 'not so dirty secret' of the American economy is that it 'depends' (i.e. in it's current form) on tons of cheating, illegal migrant labour, de-fact sub-minimum wage, skimping on health benefits etc. etc..
It's 'sustainable' only to the extent that some workers, particularly undocumented - are willing and able to take the crap for the opportunity for a new life. Which is only slightly fair (fair to the extent that were a foreign workers regime legalized, conditions would be ballpark where they are now, and it would legally be 'legit' and there'd be plenty of workers).
But in socialized countries, I just don't see it working, the numbers don't add up.
I see these services working in NY/SF/LA and 'parts' of Chicago, maybe Ft. Lauderdale, Boston i.e. wealthier areas - the rest - no way, at market wages. London of course, maybe Paris. Though probably most of Asia.
I just don't see this as mathematically viable in Scandinavian countries, or Canada, or most of the US.
The end-game will require more efficiency in delivery, for example like some kind of better pickup arrangements for buildings, maybe ownership by the grocery companies so there's fewer entities trying to take money from the pie, possibly some kind of 'weekly delivery/sign up' for longer term engagement etc..
Big retailers deliver groceries in many countries already. In some places it's been the case for over 15 years! It's not rocket science really.
I wouldn't listen to anything they have to say on the matter of pay. They have zero credibility.
Switched to Prime Now and have never looked back:
- Has an actual consistent service level, I've had some crazy Instacart people here in Arizona.
- The tip has a default value, pre-calculated based on your order.
- No more orders where half of my items get cancelled as out of stock.
This is functionally equivalent to the situation at Instacart.
Tipping is a really bad practice that we should end, rather than defend.
And, to be fair, it's more flexible, as you say. I suspect some drag their kids along, or work for Instacart after their day job (or other obligations) is done, etc.
Actually, because of Instacart and uber and amazon delivery, those retail/hotel/restaurants have to offer decent wages to attract people that are actually willing to do the work.
We are trapped in a strange loop. The excess buying power of consumers that has arisen from capitalism has also led the same system to incentivize services and practices that are reducing the buying power of consumers.
Our old way of looking at things in isolated subsets will bring us to ruin. We really should adopt a new perspective and a new way of doing things where we view our economies as ecosystems or networks might clarify why these changes are occurring (the gig economy is far from the only change that's happening). For example, we can look at excessive economic inequality and understand why it is bad by looking at natural ecosystems and how they are a closed loop.
For e.g. Consumers are like plankton. They are the injection of biomass (money) into the system that ensures money changes hands when they buy goods and services. A single entity, no matter how rich, cannot provide equivalent mass to the greater ecosystem than a large set of consumers. Or, in other words, a billionaire requires only so many pairs of sunglasses and Netflix subscriptions. Ergo, a broad base of wealth where people can afford the products around them is essential for a capitalistic ecosystem to function, as these plankton keep feeding entities higher up in the food chain through an accumulation effect.
For whatever reason, just like we have decimated our natural environment, we have also decimated our economic ecosystem. The number of entities with high purchasing power is rapidly decreasing, and this signals a significant problem for the future of the ecosystem. And it also suggests how automation can end up eating itself economically unless we institute measures - artificial or otherwise - that inject capital back into the building blocks of the economy.
I suspect that as computing gets better, we will eventually create models that will make the invisible transparent and make our debates about these topics quaint to people of this future. Maybe what we need more than just lobbying instacart is systems that allow us to see economies in real-time and simulate outcomes of individual, highly variable, irrational agents at unprecedented scales in order to give policymakers definitive answers about issues like this, for we are governing blind and I am afraid of what the future holds for us.
We already have the compute power, just almost no interest in economic modeling besides ERPs. There are great projects such as ValueFlows ( http://valueflo.ws/ ) and ValueNetworks ( https://github.com/FreedomCoop/valuenetwork ) that are taking a stab at this area.
We need to ask the question, is it better to have more people making less money or less people making more money?
If you interviewed them again, do you think they would rather get paid less than minimum wage for a contract gig or nothing?
These are also contract gigs that allow a certain amount of flexibility that you don't have with a regular job (no boss, work when you want, etc).
If you can't afford to pay your bills, you should get a different job (Minimum wage jobs aren't hard to come by). This isn't going to be solved through government regulation nor should it be the fault of the company offering work.
The argument against that I usually hear is that companies pay people based on what "the market" says their labor is worth and the employees should just get a better job if they don't like it.
However, my understanding is that such analysis is based on models which assume that the people involved are rational actors. That creates a contradiction: If the employees are not rational actors then the model's assumptions are not valid. However, if they are rational actors, then the argument that they should just get a better job isn't valid because a rational actor would have already done so.
If they are rational actors, why isn't the argument that their revealed preferences say that they like it "enough" to accept the bargain offered them? I tend towards the rational actor side of the debate and that they are satisfied that the bargain offered is their best option, so they (rationally) take it.
Maybe it is what "the market" wants, but maybe society has different preferences. We routinely choose to override the market's decisions, and we can do so here as well.