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0 pointsupofadown6y ago0 comments

Indifference that causes a business problem turns into not-indifference. Indifference that does not cause a business problem remains indifference. No one ever calls a meeting.

There is a lot of evil done in the world that comes from this simple and straightforward principle. You don't have to have an evil plan to end up doing evil.

Personally I see this as just more Google incompetence. Gmail has just become bad. If you want to get all your mail you have to use something else.

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pdkl956y ago

> Indifference that does not cause a business problem remains indifference.

More generally, indifference to small "trivial" problems eventually normalizes the deviant behavior[1]. Evil behavior doesn't happen in one step, it's end result of regularly being indifferent to "minor" problems[2].

For a very good explanation of why this happens, I recommend Richard Cook's excellent talk, "Resilience In Complex Adaptive Systems"[3].

[1] https://en.wikibooks.org/wiki/Professionalism/Diane_Vaughan_...

[2] https://blog.aopa.org/aopa/2015/12/07/the-normalization-of-d...

[3] https://www.youtube.com/watch?v=PGLYEDpNu60

reaperducer6y ago

Personally I see this as just more Google incompetence. Gmail has just become bad. If you want to get all your mail you have to use something else.

It's like we're going back to the days when each e-mail service only trusted messages from its own users, and if you wanted messages to go to another network, you had to use an e-mail gateway.

Can I get my ...!killer!jolnet bang path back?

greenyoda6y ago

I don't think this is a general problem with e-mail services. If you use an e-mail provider that's a paid service rather than a pipeline into an ad company, you actually get good service and a customer support team that has an incentive to fix your problems. (I've been very happy with Fastmail for many years.)

r3bl6y ago

I agree. I self-host a lot of services I use, but I'll happily let someone else deal with my emails passing through to Gmail for a few bucks a month.

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