Sorry, didn't meant to be confusing. Specifically "Google Ads" which is how they they've rebranded AdWords, I believe. And so yes, spending money.

Interesting. I've called 3 times, to give you a sense of my sample. They seem to have an interesting program going there. It's been at least fun to play with and run experiments.

> IMO what "you can tell" is that they have good support where you're actually a paying customer, and no support for their free products.

I've heard a few examples here of people having trouble getting support with both GSuite and GCloud.

Sometimes I've got support from GCloud. Even once got two blokes onsite because they'd messed up something badly, but at that time I was working on a project that was seemed to be big time bragging rights for anyone involved on both our side and their side.

Other times our requests would be handled by someone who was more or less clueless && who clearly didn't care at all IMO (this was also the same project.)

For smaller customers it seems to be hopeless from what I read here: - Someone getting their account (GSuite or GCloud) closed for no good reason and with no way to get it back seems to be a thing that happens from time to time.