In addition, responses like that do more to specifically push people towards commercial software than anything else (not specifically proprietary, just commercial). Why use a piece of software where the developers have no incentive to care about your concerns when you could instead use a piece of software where you're a paying customer and the production company has a financial incentive to keep their paying customers happy?

Since the launch of Windows 10, Microsoft has been surprisingly responsive to customer requests. They have a ticketing system where customers can submit new feature requests, and if it's both reasonable and popular enough, they'll implement it. Here's a reasonable example: a while back, they decided to eliminate the split mode from the virtual keyboard because they thought nobody would miss it, as they added a swipe keyboard to replace it. Well, it turns out they were wrong, because lots of people opened tickets with Microsoft asking for it to be put back. They put it back in the next update. They listened to paying customers. Compare this to GNOME, on the other hand, which regularly removes popular features and ignores all user complaints.