I think YMMV on this, cause I also know of a lot of repos that explicitly close any issues that are support requests because they fill up the issue list so quickly. I think having it separate as in SO is still going to be the move unless there's some big re-organization of how Issues work.
This is quite true but it's boggling why neither Github nor its competitors haven't added a 'questions' tab to public repos where people are explicitly allowed to ask questions, and have them answered by maintainers or other users.
Which is usually a ghost town. Maintainers of small libs usually don't even monitor SO. Issues is the fastest way to get high visibility and get a question answered quickly since newcomers usually read GitHub issues to see if there are any serious things to worry about before using the package.
