sure ...except that a lot of support questions can be completely irrelevant to your project, because the users aren't competent programmers. it's a big time suck, and people happily demand help, and then not even bother to thank you for the hour of your time you spent solving their problem--which was ultimately due to them not paying attention, or having basic donain knowledge.
I'm all for giving. I happily write tutorial blog posts, but I don't feel obligated to give more help than I already gave.