There's more nuance to it though. Users eventually become contributors (at least some percentage are), they become and stay contributors when they feel heard and feel like they have the ability to influence development. That's what nurturing an open source community means. If you start alienating your non-core contributors they'll stop contributing, if you nurture and support your non-core contributors they might become core contributors. No body wants to work voluntarily on a project they can't influence - that's not a contributor, that's an employee.