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0 pointsjasonkester6y ago0 comments

Isn't that harder than replying to your last invoice mail with the words "Please refund this and cancel my subscription"?

Why involve the telephone?

0 comments

MichaelApproved6y ago

You know that bullshit "no-reply@lazy-company-with-garbage-customer-service.com" email that many companies use as the sender for communications? Too many don't even bother to name the no-reply account as that but essentially send from a no-reply address.

So, does your reply reach them? Who knows. Now you have to set yourself a reminder to follow up and make sure the request got through.

Alternatively, you hunt down their support email but you still need to follow up.

Then there are the rare times a company fights you on it. Then you have a whole back and forth before they finally capitulate.

I personally go through the hassle but I can understand why OP wouldn't want to.

organsnyder6y ago

I think many people have been conditioned to assume that replying to automated messages goes straight to /dev/null. Have you considered putting a link to a page that provides a quick cancellation workflow?

jasonkesterOP6y ago

Here's one of those invoice mails in its entirety. Sent from (and reply-to) info@twiddla.com. See if you can figure out how to go about cancelling your subscription or getting a refund:

Your Twiddla Bill for April 4, 2019 to May 4, 2019

Hey, we wanted to let you know that on May 4, 2019 we charged your credit card $14.00 for your monthly Twiddla Pro subscription.

You can find additional information regarding your bill, individual charges, and your account history by logging into your your account at https://www.twiddla.com/ and navigating to your "My Account" page. You can also make changes to your subscription or cancel it altogether from that page.

If you have any questions regarding this charge, or would like to yell at us until we refund it, please contact us at info@twiddla.com.

Thanks for the business!

Jason Kester

info@twiddla.com

https://www.twiddla.com/

ensignavenger6y ago

I have no desire to yell at you, simply to cancel the account and request a refund. While sending an email is okay, it would be better if there was a link directly to a page to do so, just like unsubscribing from an email list. Regardless, I would recommend changing the wording from "yell" because that sounds hostile, and most people don't want the conflict.

1 more reply

kofejnik6y ago

some people (myself included) strongly prefer interacting with live humans, over emailing and hoping that stuff gets fixed. E.g. in McDonalds, rather than ordering in a kiosk, I go to a cashier, it's actually easier and faster this way.

derivagral6y ago

Not the gp, but in my experience emails like that are usually Do Not Reply.

wayoutthere6y ago

You’re assuming there is an invoice; many times there is not which is why the chargeback is auto-approved.

For better or worse, the chargeback is the only weapon end-users have anymore.

dexterdog6y ago

That's utter nonsense. Most reasonable companies will offer you a refund if you simply ask, especially if you haven't used the service or incurred any costs for the company because of your failure to cancel. When you sign up for a monthly service it is not the company's responsibility to make sure you want to continue each month. Some still do, but it is not required.

wayoutthere6y ago

Right, but if cancellation becomes a dark pattern, use a dark pattern in response.

j / k navigate · click thread line to collapse

0 comments

MichaelApproved6y ago

So, does your reply reach them? Who knows. Now you have to set yourself a reminder to follow up and make sure the request got through.

Alternatively, you hunt down their support email but you still need to follow up.

Then there are the rare times a company fights you on it. Then you have a whole back and forth before they finally capitulate.

I personally go through the hassle but I can understand why OP wouldn't want to.

organsnyder6y ago

jasonkesterOP6y ago

Here's one of those invoice mails in its entirety. Sent from (and reply-to) info@twiddla.com. See if you can figure out how to go about cancelling your subscription or getting a refund:

Your Twiddla Bill for April 4, 2019 to May 4, 2019

Hey, we wanted to let you know that on May 4, 2019 we charged your credit card $14.00 for your monthly Twiddla Pro subscription.

If you have any questions regarding this charge, or would like to yell at us until we refund it, please contact us at info@twiddla.com.

Thanks for the business!

Jason Kester

info@twiddla.com

https://www.twiddla.com/

ensignavenger6y ago

1 more reply

kofejnik6y ago

derivagral6y ago

Not the gp, but in my experience emails like that are usually Do Not Reply.

wayoutthere6y ago

You’re assuming there is an invoice; many times there is not which is why the chargeback is auto-approved.

For better or worse, the chargeback is the only weapon end-users have anymore.

dexterdog6y ago

wayoutthere6y ago

Right, but if cancellation becomes a dark pattern, use a dark pattern in response.

j / k navigate · click thread line to collapse