Don't worry, my parents still call me for things like that, and they don't even have the excuse of being non-english speakers. I will say, if you have the time, set your folks up with something like Linux mint: my step-dad somehow mahaged to get malware on a Mac, and it's much easier for me to keep an identical Mint VM around so I can walk him through everything screen-by-screen. Honestly, setting up their new printer was harder on my mom's Win10 machine, which greatly surprised me.

Important to note that most of us have had years of practice searching for stuff online, and we're very good at identifying this garbage. You can't reasonably expect someone to just hop on to Google and know what to type, which links/sites to avoid, how to spot trolling, and so on.