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0 pointsluckylion6y ago0 comments

> Or, as you did, just say something that puts them off script.

I don't know about that. Does Amazon's support use bots? Or are they just in a remote call center using auto translate to communicate with customers?

Because in general, they appear like bots to me: they will parse for key words and reply to those, ignoring context and subtle differences that make their replies sound weird.

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4 comments · 3 top-level

egypturnash6y ago

My support experience with Amazon Fulfillment involved several months of going back and forth with what I think were humans whose native language was not English, bound by a script, until I learnt that the shortcut to getting an actual human who is allowed to deviate from a script is sending an email to Bezos.

WalterBright6y ago

I doubt it would be better than their email reply bot, which is transparently inept. I wouldn't mind an email bot if it got me what I needed, but it was useless.

viraptor6y ago· 1 in thread

> Does Amazon's support use bots?

Depends on the section of Amazon. AWS enterprise support does not.

luckylionOP6y ago

I'm talking about retail / security.

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