> he capriciously and personally terminates a customer's account
Oh please, he gave them two (2) (fucking TWO!) mass murders of leniency before he pulled the plug on their CDN access. This was literally a three strikes policy for hate crime shooting sprees, and it's still "capricious" in your eyes? In your opinion, what should the death toll be before a CDN provider can use it as a justification for terminating service?
Sorry, that's just ridiculous.