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0 pointsDarkstryder6y ago0 comments

I agree completely. But it is a trade-off you need to be aware of, and need to be confident it will still be true in the future.

I've had situations where a client wanted a 99.95% availability SLA for our SaaS service instead of 99.5% as we were providing at the time.

He thought it was a minor change on our side, but it required completely rethinking our architecture from the ground up.

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nicoburns6y ago

Yeah, makes sense. Conversely, our SLA is only only 98%! (we actually have much better uptime than that and have only had about ~1 or 2 hours of downtime in the last 6 month - but we have plenty of wiggle room if we need it)

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0 pointsDarkstryder6y ago0 comments

I agree completely. But it is a trade-off you need to be aware of, and need to be confident it will still be true in the future.

I've had situations where a client wanted a 99.95% availability SLA for our SaaS service instead of 99.5% as we were providing at the time.

He thought it was a minor change on our side, but it required completely rethinking our architecture from the ground up.

0 comments

nicoburns6y ago

j / k navigate · click thread line to collapse