From my perspective, they seem to be basically cut off from the rest of the world. So how can I differentiate between the chinese government and the individual, when for all I know most of the individuals support everything their government is doing?
They most certainly do, but that's not their fault. They've grown up with the CCP and aren't given the freedom to learn about the world from a broader perspective. They live in total ignorance of their government's control over them. Everything they know and understand is blessed by the CCP.
That's the fault of the CCP, not the individual.