I think some of us geeks have an unusual perspective on what's confusing and what's straightforward or easy. I've been repeatedly told GH issues is "too confusing" or "too technical" versus Asana and Jira for the non-developers (WT actual F?!?! Seriously this one baffles me entirely, I can't even begin to wrap my head around it) and find most social media sites extremely confusing, especially considering how little they actually do.
I don't get it, but there it is.