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0 pointsdanShumway6y ago0 comments

They're perfectly compatible with each other. Sonos can stop the countdown, but won't.

You should of course be cautious about assuming a cursory look from a 3rd party is enough to know for certain how the device is bricked, but it's not abnormal or weird for a business like Sonos to use a half-baked technical strategy to brick their devices, and then to just stonewall anyone who calls into support.

Half of the time that a company says, "there's no way for us to do X", what they really mean is, "please go away now."

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tripzilch6y ago

"told by Sonos support that there's no way to stop the countdown" really means "can't", though.

It's purely our own cynicism on the respectability of companies that we assume it probably really means "won't".

We can accept that when customer support says "can't", it means "won't". But we can also hold them to some, any kind of standard.

j / k navigate · click thread line to collapse

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tripzilch6y ago

"told by Sonos support that there's no way to stop the countdown" really means "can't", though.

It's purely our own cynicism on the respectability of companies that we assume it probably really means "won't".

We can accept that when customer support says "can't", it means "won't". But we can also hold them to some, any kind of standard.

j / k navigate · click thread line to collapse